The following are available in PDF format | Related: Game Changer Case Studies
Call it Crowdvertising | The sausage factory: Why advertisers and ad agencies are failing customers
Content in the creative commons. Who profits?
The artist, the Long Tail and the clash over rights
An update on Social Citizens
Digital fluency and social change, at any age
A new set of tools. But who’s engaging?
Using social media for social change
Capturing consumer engagement & creativity
Web 2.0 moves to business: How to make it work